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Effect of management commitment to service quality on car-hailing drivers’ service behaviors
Phuong Tran Huy, Hong Chuong Pham
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Background and Purpose: Management Commitment to Service Quality (MSCQ) has been found to positively predict employee’s service quality and service behaviors in different service industries. In the context of sharing economy, the relationship between company and service providers is different from t ...
Leto: 2021 Vir: Fakulteta za organizacijske vede (UM FOV)
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